RESERVATIONS

You can make your reservations directly with us via email or using the reservation form included on this page. Enclose all personal data including complete first and last name, address, and passport number of each participant. To guarantee your reservation, ELEMENTO NATURAL has to receive the prepayment and written confirmation 20 days prior the departure. Full payment has to be received before we start providing the service. The minimum group size that ELEMENTO NATURAL can accept in the tours is 4 persons, to maintain the prices we are offering. Below that, the prices are subject to change.

PAYMENTS

There is absolutely nothing to pay in order to submit your request for reservation, but once we confirm availability, the prepayment will be required in order to keep your reservation. You have to make a prepayment of 50% of the total cost of the tour 20 days before your arrival. This can be done with a wire transfer to our bank account. The remaining 50% is due upon arrival to San José and can be paid in cash (US$ o COLON ¢).
 
CANCELLATIONS

You must send a written notification of any modifications and/or cancellations. Cancellations within 15 days before the start date of your adventure will result in the loss of 50% of the prepayment. Cancellations within 7 days of the start date or a No Show, will result in the loss of the entire prepayment.

TRAVELER INSURANCE
ELEMENTO NATURAL does not include the traveler insurance in the trips, however, you may ask for a temporary policy in our office, in the case you do not have any kind of personal insurance. The coverage is at an extra charge, and is based on the length of your expedition.

ELEMENTO NATURAL RESPONSIBILITIES

ELEMENTO NATURAL reserves the right to cancel, modify or delay the trip itinerary when considered necessary for the benefit of our customers. ELEMENTO NATURAL cannot be held responsible for extraordinary circumstances such as bad weather or altered road conditions; we can either be held accountable for diseases, injuries, damages, losses, delays or any other irregularity caused by involuntary or negligent acts through other companies or third parties involved in the fulfillment of the itinerary, or by natural disasters or political affairs or holidays. This trip is an adventure tour and unexpected events may occur, so we cannot always follow the initial itinerary.
ELEMENTO NATURAL also reserves the right of admission to our trips, and we are not responsible for mental, physical deficiencies or negligence from our customers.

ELEMENTO NATURAL can provide the following equipment and services during our tours, according to your designed itinerary:

CUSTOMER'S RESPONSIBILITIES

The customer is voluntarily participating in these activities with knowledge of the dangers involved and agrees to assume any and all risks, including possible injuries or death. The customer is obligated to accept the advice and guidance that the guide will provide. He also agrees to behave on behalf of the safety of the group and to respect the wildlife of the areas we will be visiting, and to respect the way of life and traditions of the local people in our country.

As such, our customers will be required to personally sign a Liability and Release Waiver prior to traveling with us. Any people younger than 18 will be required to have a legal parent or guardian sign this form. This form will be made available upon arrival.

Any additional or optional activities that are not included in the tour will have to be paid by the customer.
  
SUGGESTED GEAR

No matter how great the itinerary may be, you won’t enjoy it if you’ve packed the wrong things. A great trip starts with good packing.

• Rule number one: Pack as light as possible! You will be carrying your luggage each time you change locations. You are suggested to bring two bags in total: one suitcase or big backpack, and one carry-on such as a small backpack, handbag or a small duffel bag. When you are finished packing, try walking around the block with your bags; you may want to leave a few things behind! Think about keeping it simple and using travel size supplies.
  
• Remember to put your name in every suitcase or bag.
  
• Pack your belongings in a plastic bag, so they will not get wet if the suitcase gets wet during transportation.
  
• Pack some change of clothes in your carry-on luggage in case the airline looses your suitcase temporarily.
  
• Pack outfits that you can mix and match, and avoid materials that wrinkle easily. Plan to wear each outfit at least twice; you’ll save a lot of space in your suitcase. Layers are essential for full days of sightseeing because weather can change significantly throughout the course of the day, so you need to be prepared for cold weather in the morning and humid hot in the afternoon.
  
• Review all aspects of your itinerary and plan your outfit accordingly: light clothing, sun protection and lightweight footwear for beach areas, sturdy shoes and warmer items for colder mountain areas / clothing for hiking and clothing for going out at night.
  
• There will be very few occasions for dressing up during the tour, especially if the whole group is under the age of 18 (legal age in Costa Rica for voting, driving, getting into clubs, and drinking)  so one or two dressy outfits should suffice.
  
• Be absolutely sure that your walking shoes are comfortable. If you plan to buy a new pair, wear them at least twice before you leave.
  
• Remember to allow extra room in your suitcase for any gifts and souvenirs you may end up purchasing abroad.
  
• Buy film before you leave; it’s less expensive than purchasing it abroad. Also be sure to pack film in your carry-on bag as it can be damaged by the X-Ray machines used for checked luggage.
  
• Carry-on bag: when packing your carry-on bag for trip, remember to include a change of clothing and all necessary items needed in the unlikely event of temporary luggage loss. Include your passport, valuables, and essentials such as medicines, cash, checks, credit cards, camera, film, binoculars and jewelry. Please keep in mind that this bag must fit in an airplane’s overhead bin or under the seat in front of you.
  
  Besides your personal belongings, customer should bring the following items to make his trip more enjoyable:

Clothing, shoes, accessories: